Magazines and some non-fiction books can not be borrowed at the Porvoo main library

Due to the renovation at the Porvoo main library some books and magazines are temporarily not available.

Some non-fiction books are packed in boxes until at least the end of September, e.g. books on nature, medicine, vehicles, handicraft and cookery. Luckily many of these books are available in other Helle libraries and can be reserved at the online library and transported to Porvoo free of charge.

Older copies of magazines are also packed away but the latest issues of all magazines are still available for browsing and reading at the library. The café is also open with normal opening hours (Mon-Thu 9-16, Fri 9-17).

If you can’t find something at its usual place, please turn to the library staff for help. The library is open with normal opening hours in spite of the renovation.

Loan period of quick loans 10 days

Loan period of quick loans has been raised from seven to ten days. Quick loans are extra items of the most popular titles, they cannot be renewed or reserved.

The usual loan period of printed books in Helle-libraries is four weeks (28 days). On top of them there are novelties and short loans (loan period 14 days) plus quick loans (loan period 10 days).

Customer information expiring?

Did you get a message from us after mid-October that your customer information is going to be expired and has to be renewed by visiting the library? No worries, there is no need to do anything about it at the moment. The expiry dates between November 15, 2020 and March 31, 2021 have been postponed by six months.

Normally, the library card information has to be updated every three years. If your information has expired earlier, you can renew it either by visiting the library or giving us a phone call.

How to put a request on hold or delete it

Dear customers,

it is so wonderful that you have made so many reservations! We want to remind you that in the net library (helle.finna.fi) you can put your requests on hold or delete them altogether if you wish.

If you are out of town or if there is some other reason you can not come and pick up your reservations for a certain period of time, you can easily put it on hold. You can also set out the date the reservation can be valid again. This way you can escape the inconvenience of not being able to pick up your reservation within the time it should be picked up. In case you don’t need some material you have reserved at all, you can delete the request entirely. If the reserved material has already arrived and is ready to be picked up you can delete the request only by calling us or sending us e-mail.

How to delete och put a reservation on hold

Finna to stop working with certain old devices and browser versions on 13 October 2020

The change is due to the introduction of a new security protocol. Few of the devices and operating systems affected are used in Finland. Public web services began the introduction of the new, more secure TLS 1.2 protocol at the beginning of 2019, and Finna will follow suit on 13 October 2020.

The most common operating systems/browsers with which Finna can no longer be used after the introduction of TLS 1.2:
• Android 2.3.7
• Android 4.0.4
• Android 4.1.1
• Android 4.2.2
• Android 4.3
• IE 7 / Vista
• IE 10 / Win Phone 8.0
• IE 8-10 / Win 7
• Safari 6.0.4 / OS X 10.8.4
• Safari 5.1.9 / OS X 10.6.8

Further information (only in Finnish and Swedish) on the introduction of the new security protocol in a Traficom press release.

Opening hours in Loviisa main library change on 1 October 2020

Opening hours in Loviisa main library change

Opening hours in Loviisa main library will be shortened due to economic reasons. The new winter opening hours are: 

Mon      11–19 
Tue       11–19
Wed      11–16 
Thu       11–19
Fri         10–16
Sat        10–14

The change comes into effect from October 1, 2020 on. The change does not apply to opening hours in other libraries or the mobile library in Loviisa .  

Helle-library e-mails in the trash folder

Some e-mail notices of due dates have lately ended up into to the customers’ trash folders. This has caused some confusion and delays in returning loans.

We recommend all customers to check their trash folders and add helle@helle-kirjastot.fi to the whitelist, i.e. give the e-mail software permission to receive mail from the library. Further guidance how to do this can be found in the internet or at your own operator.

All notices from the library are an additional service. The customer is always responsible for his/her own loans. You can check the due dates in the receipt that was given at the library or in your user profile in the web library helle.finna.fi.

Ask for a new PIN code in Helle-Finna

Go to the online library, helle.finna.fi and click on Login.

Choose Forgot your PIN code? and click it open. Fill in your library card details and your email-address and click Ask for new PIN.

NB. The email-address must be the same one that is in your customer info in the library system. If you don’t have an email-address saved in your information, please contact your local library to have it added. For security reasons the PIN code is not given by phone.

Open your email and the message from Helle noreply@finna.fi. Follow the link in the message and choose a new PIN code.