How to freeze your holds

If the material that you have placed a hold on hasn’t arrived yet or isn’t in transit, you can freeze it. This can be helpful if you are going on a holiday or are otherwise out of town.

You can choose a day until the hold is frozen, or you can freeze the hold and then later release it, so that the hold is active again. Remember that you cannot freeze a hold if you have already received a pick-up notification of it.

You can freeze your holds on Holds and Recalls page under Your Account.

Pick-up time for reservations to be reduced on May 12, 2025 

Pick-up time for reservations will be reduced from seven to five days. However, since weekend days and closing days are not counted, the actual pick-up time is always at least seven days.   

This reform is intended to speed up the circulation of material.   

At the same time, we will introduce a new e-mail reminder for uncollected reservations. It will be sent on the day before the last pick-up day. You can choose to be reminded either in Helle-Finna online library or at the library service desk. 

Old customer data deleted

Helle libraries will remove from their customer register all customers who have not used their library card for five years. The deletion will take place on Monday, April 14. 

A customer will not be deleted if: 
– they have fees or loans 
– they in the process of billing or debt collection 
– they are a guarantor on a child’s library card 

If your information has been removed, i.e. your library card is no longer valid, please visit your nearest Helle Library with a photo ID. You will receive a new library card free of charge. 

In future, the deletion will be done at the beginning of each year. 

The reason for the deletion is the EU General Data Protection Regulation (GDPR) provision Right to erasure (or Right to be forgotten). It requires the controller to delete personal data that are no longer needed for the original purpose. 

Update your E-library app

Monday, January 13, there will be an update to the copyright protection in the E-library app. The update fixes download issues that have been occurring with some books.

After this update, the old app version will no longer work, so please remember to update your app.

Helle fees to rise January 1, 2025

Helle fees rise on January 1, 2025. Helle Libraries: Fees and Loan Periods 2025

Overdue fees for unreturned loans will be increased retroactively. If a loan is already overdue this year but will not be returned until next year, the fee will be €0.20 for all days (the overdue fee will increase from €0.15 to €0.20).

You can pay your fines in Helle Finna online library. Log in with your library card number and PIN code.