Old customer data deleted

Helle libraries will remove from their customer register all customers who have not used their library card for five years. The deletion will take place on Monday, April 14. 

A customer will not be deleted if: 
– they have fees or loans 
– they in the process of billing or debt collection 
– they are a guarantor on a child’s library card 

If your information has been removed, i.e. your library card is no longer valid, please visit your nearest Helle Library with a photo ID. You will receive a new library card free of charge. 

In future, the deletion will be done at the beginning of each year. 

The reason for the deletion is the EU General Data Protection Regulation (GDPR) provision Right to erasure (or Right to be forgotten). It requires the controller to delete personal data that are no longer needed for the original purpose. 

Update your E-library app

Monday, January 13, there will be an update to the copyright protection in the E-library app. The update fixes download issues that have been occurring with some books.

After this update, the old app version will no longer work, so please remember to update your app.

Helle fees to rise January 1, 2025

Helle fees rise on January 1, 2025. Helle Libraries: Fees and Loan Periods 2025

Overdue fees for unreturned loans will be increased retroactively. If a loan is already overdue this year but will not be returned until next year, the fee will be €0.20 for all days (the overdue fee will increase from €0.15 to €0.20).

You can pay your fines in Helle Finna online library. Log in with your library card number and PIN code.

Rate a book in Helle-Finna

Rate a book – with stars, comments or both and share your experience with others 

You can rate a book in Helle Finna, by giving either stars or comments or both. Share your experience with others and tell for instance if the book was what you had expected. 

Log in to the online library, choose the book (or music or film) and click its name. You can give stars right away under the cover picture. They can be either full or half stars. 

Leave a comment on the Comments tab next to the Holdings tab. Stars can also be given here. 

You can change your alias in your profile. Alias information is under your address. Please note that your alias is visible to all other users. 

Helle-Biblio closing

Helle Libraries’ e-book and audiobook collection Biblio will close at the end of 2024. You can borrow new books from the service until 30 November. After that date, you will no longer be able to borrow new books, but you can read or listen to books you have already borrowed until 31 December. 

You can use the national E-library instead. New e-books and audiobooks are constantly added to the service.  

E-library | Kansalliskirjasto 

How to freeze your holds

If the material that you have placed a hold on hasn’t arrived yet or isn’t in transit, you can freeze it. This can be helpful if you are going on a holiday or are otherwise out of town.

You can choose a day until the hold is frozen, or you can freeze the hold and then later release it, so that the hold is active again. Remember that you cannot freeze a hold if you have already received a pick-up notification of it.

You can freeze your holds on Holds and Recalls page under Your Account.